Fund Order Services, Client Solutions-Officer

Who we are looking for? We are seeking a technically strong operations professional to translate the future-state service into clear requirements, partner with FRS through development, lead rigorous testing, and support the solution in production. This is not a testing coordinator role. The successful candidate will understand the end-to-end workflow, challenge the design, create and execute tests, use automation and AI where practical, diagnose failures, and remain accountable for technology-enabled service delivery after launch.

Requirements and FRS Partnership Translate the agreed operating model, controls, data needs, exception paths, and service outcomes into complete and testable business requirements. Partner closely with FRS to clarify requirements, review and approve user stories, resolve design questions, and ensure delivered functionality supports the full operational model. Maintain traceability across requirements, user stories, process flows, controls, test cases, defects, and readiness evidence. Challenge designs that create unnecessary manual work, weak controls, limited observability, or poor supportability. Hands-On Testing and Quality Create a risk-based test strategy and detailed test cases covering normal processing, exceptions, negative scenarios, controls, interfaces, data quality, volumes, recovery, and contingency paths. Execute UAT directly and coordinate regression, integration, end-to-end, and client testing with upstream and downstream teams. Use scripts, reusable datasets, AI, and automated testing wherever practical to improve coverage, repeatability, evidence, and speed. Document defects clearly, perform initial diagnosis, prioritize by service and control impact, retest fixes, and drive issues to verified closure. Produce transparent test results and recommend whether the solution is ready to progress. Implementation and Production Support Validate production setup, monitoring, alerts, access, support ownership, runbooks, data flows, interfaces, and recovery procedures before launch. Support model office, production parallel, cutover, go-live, and stabilization, including rapid diagnosis and coordination of production issues. Ensure operational teams can identify when automated processing is incomplete or incorrect and have clear paths to investigate, recover, and escalate. BAU Technology-Enabled Service Delivery Oversee the health and effectiveness of the automated service, including interfaces, exceptions, recurring defects, control results, and operational workarounds. Partner with Operations, FRS, Product, and Technology to resolve root causes and prioritize enhancements based on client, risk, control, and efficiency impact. Maintain regression assets and readiness documentation as functionality changes and new clients are onboarded. Identify opportunities to improve observability, straight-through processing, automated controls, testing efficiency, and service resilience. What Success Looks Like Requirements are complete and testable, and delivered functionality matches the approved operating and control model. Testing provides credible evidence across end-to-end processing, exceptions, interfaces, controls, and recovery scenarios. Production issues are diagnosed quickly, recurring failures are addressed at root cause, and the automated service becomes more resilient over time. Required Experience and Capabilities Fund operations experience combined with strong technical aptitude and the ability to understand complex end-to-end data and processing flows. Hands-on experience writing requirements and test cases, executing UAT, managing defects, and supporting production implementation or stabilization. Ability to review user stories and technology designs critically and translate operational needs into specific, testable outcomes. Experience working across integrated platforms, upstream and downstream teams, and exception-driven operating processes. Strong problem solving,