Claim Specialist - Property Field Inspection

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Grow Your Skills, Grow Your Potential Responsibilities Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.     We are looking for an experienced and highly skilled professional to contribute to our dynamic team. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders.  Not Human or Digital. Human + Digital, working together. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.

Conduct on-site inspections and assessments of property damages for both residential and commercial claims Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently  May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions  Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process Investigate and adjust both personal and commercial property claims with exposures up to $500,000 Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines Where you'll work: This position is located in Springfield, IL and Jacksonville, IL. Competitive candidates should reside within one of the listed zip codes and will service this same territory: 62011  62015  62032  62049  62051  62056  62075  62076  62080  62082  62083  62089  62094 62510  62513  62514  62515  62517  62518  62520  62530  62531  62532  62533  62536  62538  62539  62540  62541  62543  62544  62545  62546  62547  62548  62550  62551 62553  62555  62556  62557  62558  62560  62561  62563  62567  62568  62570  62572  62601  62610  62611 62612  62613  62615  62617  62618  62621 62625  62626  62627  62628  62629  62631  62633  62634  62638  62640  62642  62644  62650  62655  62661  62663  62664 62665   62666  62667  62668  62670  62671  62672  62673  62674  62675  62677  62682 62683  62684  62688  62689  62690  62691  62692  62693  62694  62695  62701  62702  62703  62704  62707  62708  62711  62712  62718 This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.   Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.