Senior Customer Service Specialist with German (m/f/d)

Join Our Team as a Senior Customer Service Specialist (German-speaking)! Are you passionate about helping others and fluent in German? We’re looking for a dedicated and customer-focused individual to join our team as a  Senior Customer Service Specialist . In this role, you’ll be the first point of contact for our German-speaking customers, providing exceptional support and ensuring a positive customer experience every step of the way. If you enjoy solving problems, communicating with people, and working in a dynamic international environment — we’d love to hear from you! Location:  Wrocław (u. Curie-Skłodowskiej 12) Work model:  Hybrid Key responsibilities: Communicating with customers through phone and e-mail. Make use of shared mailbox for business communication and categorize and archive messages in line with guidelines. Process orders in time (depending on segment, country and shipping location and customer segmentation) and respond promptly to customer requirements. Monitor orders making use of standard tools (ERP) and communicate and coordinate with stakeholders and customers as necessary. Assure export compliance check is performed when creating delivery address or new partner. Take action and offer solutions to enquiries and complaints in compliance with delegation of authority, follow up to ensure resolution. Build sustainable relationships and trust with customers through open and interactive communication. Follow customer service best practices, procedures, PPG guidelines and policies and legal requirements. Maintaining a positive, empathetic and professional attitude toward internal and external customers at all times. Prepare input for the daily meeting “daily huddle” of the team: priorities for today and hurdles. Give feedback on KPI’s, team results and open actions during the weekly or monthly meeting.

Secondary education or higher and/or 2+ years of relevant experience (in Order Management or Customer Service ). Fluency in German and English. Familiarity with MS Office environment. Good communication skills. Cooperation within the team. Conscientiousness. Problem solving. How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

PPG: WE PROTECT AND BEAUTIFY THE WORLD ® Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.  The PPG Way 2030    We are customer champions   Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.  We act with purpose and speed   Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.     We are excellent operators   Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.    We compete to win   Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.  We are PPG proud   Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the