Program Manager

Are you ready to be the driving force behind IT infrastructure project governance across the APAC region? As the PMO Program Manager for our APAC IT Infrastructure Deployment team, you'll orchestrate demand management, portfolio visibility, and executive reporting that enables seamless delivery of complex infrastructure initiatives across multiple time zones. Key job responsibilities Key job responsibilities Serve as the primary PMO Program Manager for APAC IT infrastructure deployment projects and ServiceNow SPM-based governance Own and maintain project governance frameworks ensuring all infrastructure deployments adhere to organizational standards and compliance requirements Manage demand pipeline and project portfolios within ServiceNow SPM; ensure data accuracy and integrity across all project records Create executive dashboards and develop custom reports using ServiceNow Performance Analytics and AWS Quick Suite Define and maintain template standards for consistent project documentation and reporting Conduct project health assessments and facilitate Weekly Operational Reviews, Monthly Business Reviews, and Quarterly Business Reviews Maintain Risk/Issue logs, develop mitigation strategies, and ensure timely resolutionServe as central point of contact for project inquiries; prepare executive status reports and escalate critical issues proactively Collaborate effectively with team members across EU and AMER time zones Drive continuous improvement by streamlining processes, bench marking industry best practices, and conducting lessons learned sessions