Underwriting Support Specialist

As an Underwriting Support Specialist within Zillow Home Loans, you’ll join a growing India-based mortgage operations team focused on delivering accurate, timely, and scalable support across the underwriting lifecycle. The team partners with U.S. Underwriters and cross-functional mortgage operations teams to complete defined review, documentation, validation, and workflow activities. As the business evolves, the team’s scope may expand into additional underwriting-support functions that improve quality, reduce operational friction, and help loans progress efficiently. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

As an Underwriting Support Specialist, you will support mortgage underwriting operations by reviewing loan-file information, validating documentation and data, managing assigned workflow activities, and identifying items that require further action or escalation. You will apply established procedures and checklists, maintain clear and accurate documentation, and collaborate with partners to resolve issues within your assigned authority. You Will Get To Complete assigned underwriting-support reviews and operational activities in accordance with established policies, procedures, quality standards, and service-level expectations. Review loan-file documentation, system data, and supporting information for completeness, accuracy, consistency, and required follow-up.. Resolve routine issues within assigned authority and promptly escalate complex, high-risk, out-of-policy, or time-sensitive matters to the appropriate Underwriter, manager, or functional partner. Update relevant systems, queues, trackers, and loan-file records to ensure work is accurately reflected and progresses through the applicable workflow. Manage work in assigned queues and prioritize tasks based on established service levels, loan urgency, customer commitments, and business priorities. Partner with Underwriting, Processing, Closing, Quality Control, Credit Specialists, and other mortgage operations teams to resolve issues and improve handoffs. Participate in quality reviews, coaching, calibration, and training; apply feedback to improve accuracy, consistency, judgment, and turnaround time. Surface recurring defects, process gaps, and opportunities to improve SOPs, checklists, tools, and operating controls. Adapt to evolving processes, systems, products, and work assignments as the Underwriting Support function grows. Maintain the confidentiality and privacy of borrower, customer, and employee information at all times. This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

You have 2+ years of experience in U.S. residential mortgage underwriting, quality control, loan processing, closing, post-closing, credit review, fraud review, or a related mortgage operations function. Familiarity with Encompass or comparable mortgage workflow and knowledge-management tools. You understand core residential mortgage loan documentation, systems, and workflows. You are detail-oriented and can identify inconsistencies, missing information, risk indicators, and