Associate Engineer

Join our Team 
 About this opportunity: Ericsson is looking for a motivated and technically driven  Associate Engineer – DS1 & TA1  to join our growing Service Delivery team. In this role, you will be at the forefront of ensuring seamless  Operations & Maintenance (O&M)  across core and cloud network systems, while actively contributing to incident management, automation initiatives, and AI-driven operational enhancements. This is a high-impact opportunity where your expertise will directly influence  network stability, customer experience , and the evolution of intelligent, future-ready telecom services. You will collaborate closely with cross-functional teams, hardware partners, and global support organizations — making this a truly dynamic and rewarding career move. This role operates on a  24x7 rotational shift basis .

Deliver end-to-end  O&M support , ensuring consistent availability and optimal performance of core and cloud network systems. Take ownership of  incident and emergency handling , driving timely resolution and thorough Root Cause Analysis (RCA) for critical network events. Support  project execution activities  including new node acceptance testing and technology rollouts, ensuring smooth integration into the live network. Champion  automation and AI-driven initiatives  focused on predictive maintenance, proactive fault detection, and overall operational efficiency. Monitor and review  TT, CR, and AT performance metrics , ensuring full adherence to MSTOP operational guidelines. Manage  MIR releases and user access controls  in alignment with Ericsson's operational standards and security policies. Work collaboratively with  cross-functional teams, hardware partners, and key stakeholders  to ensure seamless service delivery. Engage with  regional and global support teams  for escalation management and continuous knowledge sharing.   The skills you bring:

Bachelor's degree in Engineering — Telecommunications, IT, Computer Science, or an equivalent discipline.

1–3 years of hands-on experience in  Telecom O&M, Service Delivery, or Customer Support . Prior exposure to the  Ericsson Charging System  is a preferred advantage. Experience with  AI/ML-driven operations or automation frameworks  will be considered a strong plus. Familiarity with  incident, problem, and change management  processes and frameworks. Technical Competence Solid understanding of  Intelligent Networks (IN), CAMEL, and INAP  protocols. Knowledge of  Voice Call & Signaling Routing, Network Architecture, and Telecom Protocols . Capability to perform  end-to-end performance audits and network optimization . Working knowledge of  IP Networking and Network Security  concepts. Exposure to  AI-based monitoring tools and data analytics platforms . Certifications (Preferred) ITIL, Oracle, CCNA, or Red Hat certifications are highly valued. Certifications in  Cloud, Automation, or AI/ML  technologies will be considered an added advantage.