Enterprise Restaurant Operations, Associate

DoorDash is looking for an Associate to help develop the best in class experience for Enterprise merchants.

The Enterprise Restaurant Operations team is focused on enhancing merchant operations, ensuring that we set all of our merchants up for success by providing a seamless onboarding and post-sale experience. In this role, specifically, you will work to ensure that our Enterprise merchants receive a high-quality experience. As such, this team’s goals are aligned with the broader Enterprise team’s goals around growth and improved operations.

This role will be responsible for identifying and resolving operational issues throughout the merchant lifecycle, including post sale contract changes.

You will master the essential functions of Merchant Services, including onboarding merchants, setting up marketing promotions, and managing workflows in Salesforce queues and cases, in order to identify opportunities for improvement. You’ll work cross functionally with sales members of the Enterprise organization and operational managers in the Merchant Services organization gathering feedback from both sides to create and implement creative solutions that best serve our merchants.

You’re excited about this opportunity because you will…

• Collaborate – Work cross functionally with our internal business partners to support best in class performance for our merchants

• Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the internal tools being built for our sales and partner management teams

• Scale - Document and train internal teams on new processes and refine these on an ongoing basis

• Leverage AI Tools to streamline routine operations and manage workstreams

• Use Salesforce and DoorDash Internal Tools to update data in bulk

• Ensure all our work, data organization and processes are legally compliant

• Diagnose and resolve time sensitive operational issues flagged by teammates

We’re excited about you because…

• You are an empathetic team player that listens to and takes action based on feedback from other stakeholders; you weigh the needs of different teams and come up with fair and equitable solutionsYou are a master of prioritization and able to shift focus to urgent issues as they arise; you can rank tasks in order of urgency and impact

• You are a strong business thinker, able to use ‘first principles’ to solve challenging business problems at their root level

• You are data-driven, able to audit data with strong attention to detail and accuracy, and passionate about ensuring data accuracy

• You are eager to adopt new AI tools to drive efficiency, innovate and scale your impact

• You are a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills

• You are results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact

• You are an owner, always looking for opportunities to learn and