Consultant, Training

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary :  As a member of the COO Functional Training Team, the Training Consultant will work collaboratively with team members to deliver training solutions to the assigned business unit.  Under general direction the Training Consultant will assist with defining learning solutions that support the functional requirements.  The Training Consultant role involves designing, developing, and delivering functional training solutions, analysing solutions for continuous improvement, and undertaking appropriate operational and administrative aspects of the training curriculum.  Why Choose this role as a training consultant This role is an excellent opportunity for a candidate who is looking to progress a career away from a daily operations/client servicing role. This role gives the opportunity to engage with senior leaders and all level of management.       This role gives an individual the opportunity to create and own a product which delivers benefits to partners now and in the future.

Work with management, business process consultants and/or subject matter experts to understand desired business outcomes and translate them into learning objectives. Work with stakeholders to determine appropriate learning methodologies and functional training solutions. Handle all types of analysis. Develop project plans including the identification of subject matter experts where appropriate. Design, develop, facilitate and deliver learning programs. Evaluate training development programs for effectiveness and make recommendations for improvements. Maintain an inventory of training development programs/tools and schedules, their use according to management priorities. Deliver a work product that requires minimal revision. Serve as a key subject matter expert in program design and may mentor more junior staff. Acts as a product and marketing manager for training programs Responsible for multiple projects of various complexities Represent the COO Training team in various meetings. Area Specific Duties Design, develop and maintain a training curriculum for the Asset Servicing Custody Servicing function which can be implemented and delivered regardless of geographic location. Coordinate/deliver the new hire curriculum within the relevant geographic location. Design and deliver training for existing systems and new system roll-outs. Ensure that COO Training learning and development interventions are aligned with the Business Unit and/or enterprise-wide needs. Consult with Custody Servicing management to provide ongoing support on training needs and business unit initiatives. Work collaboratively with other global training teams. Provide backup as necessary. Skills / Experience For this position, we are looking for an individual that fits one of two profiles: An experienced funds industry operations professional willing to develop their consulting, writing and presenting skills. Requirements include: Three to five years of capital markets operations experience, preferably in custody servicing or a similar role in financial services. Excellent communication skills. Ability to work with all levels of staff. Self-starter and team player. Attention to detail.