Analista de Operaciones Aduaneras

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This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Plans and executes shipment orders and related customs administrative activities in accordance with standard operating procedures and applicable import and export requirements.

Coordinates customs entry processing, shipment documentation, notes management, and related transaction records to support accurate and timely clearance activities.

Monitors daily workflow, department communications, and entry activity to support service, productivity, and compliance goals.

Resolves routine shipment and clearance delays by reviewing issues, coordinating follow-up actions, and communicating status updates to relevant stakeholders.

Performs customs operations checks and supports audit readiness, entry corrections, and documentation follow-up before required reporting deadlines.

Maintains communication with brokers, customs contacts, regulatory bodies, and internal operational teams to support compliant and efficient shipment processing.

Provides training, procedural guidance, and regulatory updates to support consistent application of customs requirements and operating standards. . Bachelor's degree in logistics, supply chain, international trade, business administration, or a related field, or equivalent experience required.

Less than 2 years of experience in customs operations, import/export coordination, transportation operations, logistics administration, customer service operations, or a related field required.

Certification in customs compliance, international trade, freight forwarding, or logistics operations preferred.

Knowledge of international logistics operations across air, land, and cross-border shipment coordination, including shipment status control and service recovery. Knowledge of import/export documentation, customs procedures, trade compliance controls, and documentation accuracy requirements in execution-heavy environments. Knowledge of dispatch and transportation coordination, including driver communication, delivery scheduling, routing support, and issue escalation. Knowledge of customer-facing logistics support, including shipment updates, order handling, complaint resolution, and service continuity. Knowledge of operational coordination across brokers, carriers, customs authorities, vendors, and internal operations teams. Knowledge of Excel, Outlook, and logistics systems used for tracking, reporting, communication, and execution control. Coordinates end-to-end movement of international shipments and aligns dispatch, documentation, and customer communication to meet service commitments. Reviews shipment and customs documentation for completeness, accuracy, and readiness before execution or escalation. Facilitates coordination with brokers, carriers, airlines, vendors, and authorities to resolve delays, clearance issues, and service disruptions. Monitors shipment milestones and