Account Manager - EAM

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. Role description: At Arcadis we use digital intelligence and deep human knowledge to create products and solutions in a holistic way. We empower our clients with agile, data-driven insights and technologies that complement our sustainable design, engineering and advisory expertise. We can confidently work in partnerships to address global challenges from climate change and rapid urbanization, to increasing digitalization, socio-economic disruption and societal expectations head-on, all with the common goal of improving quality of life. As an Account Manager within the One EAM (Enterprise Asset Management) Team, you will report directly to the Account Management Director (EAM) and you will deliver within the One EAM Team in service of our client-centric growth initiatives. This is a diverse role which covers four main areas of responsibility: Account Ownership You will hold overall responsibility and ownership for the strategic management of Key and Emerging accounts within the EAM Portfolio - many of these accounts will likely be within the Rail Sector. You will develop Arcadis’ relationship as a ‘Trusted Advisor’ for your accounts and maintain medium and long-term account plans focused on client-centric long-term success and growth. You will work with both the Global Commercial Pricing Director and the Service and Support Hub (SSH) to process Licence, Hosting and Support renewals as well as managing enhancement requests associated with your specific account(s). You will engage with the wider One-Arcadis network to develop cross-selling opportunities and manage these through to contract execution. You may also be required to develop third-party relationships to deliver to the client’s long-term strategy. You will work with Programme / Project managers within the EAM Delivery Team to effect hand-over of new clients from delivery phase into BAU continuous improvement. Pursuit Support In addition to your responsibilities relating to your assigned account(s), you will participate in pursuits and bid activities. As a contributing member of a pursuit team, you will work under the direction of a pursuit lead with support from the Bid Management Office to create account-winning content and cost models. Enhancement Request Manager As Enhancement Request manager, you will liaise with SSH, Product Teams and other Account Managers to triage and process a wide range of enhancement requests as the y are raised via the service hub across our portfolio of accounts. You will assess the incoming requests efficiently in partnership with Product Teams and determine whether the request can be fulfilled either by product development or as a chargeable service. Having validated these with client stakeholders and internal Arcadis teams to ensure alignment of expectations, scope, schedule and cost you will develop ROM cost models and liaise with the client and account managers to produce approved proposals to service the clients’ needs. Digital Enhancement . This role offers the successful candidate a unique opportunity to demonstrate their Digital Automation and AI capabilities in development of process and tooling which supports our bid-winning activities. This may include (but is not limited to) development of tools to optimise lead qualification, Go/No-Go decision making and content development. Mode This is a client-facing role, and some UK and EU travel will be required for face-to-face meetings and attendance at industry events etc .(Typically 40% / 2 days/week).​‌ Role