Senior Pension Administrator

Senior Pensions Administrator Are you an experienced pension professional with a passion for delivering strong outcomes for clients and members of Defined Benefit retirement plans? Do you enjoy combining technical DB expertise with client-facing collaboration, clear communication and process improvement to enhance service quality? This is a hybrid role with flexibility to work virtually from our Dublin or Cork. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You will serve as the primary operational and technical contact for Defined Benefit pension administration in this role. Support clients, Trustees, members, and internal teams through clear communication, structured problem solving, and consistent delivery. You will: Serve as a key operational contact for clients and Trustees on DB administration matters, helping to interpret issues, agree solutions and ensure timely, accurate delivery of services. Engage directly with Scheme Administrators, Consultants, clients and members, ensuring service excellence and consistently applying Aon’s Client First approach to operations. Proactively identify, investigate and explain benefit, data or process-related queries to support informed client decision making. Provide clear summaries, recommendations and practical solutions to support clients, Trustees and internal stakeholders, and offer guidance to members to help them understand their benefits and options. Apply a rigorous approach to checking, validation and quality control across client-related deliverables. Draft and review client-facing communications (member letters, newsletters, FAQs) to present complex information in a clear and engaging way. Provide input to client and Trustee meeting packs, updating partners on member experience, operational performance and process enhancements. Contribute to streamlining and standardising processes, clearly articulating the client benefits of any proposed changes and finding opportunities to improve operational consistency, quality and client experience. Support and mentor junior team members and new colleagues, fostering professional development, consistency of approach and knowledge sharing across the Wealth business. Work collaboratively across multiple teams, including Scheme Administration, Consultants, Global Centres of Capability (GCCs), clients and external providers, taking ownership of client-related deliverables while supporting wider team priorities. How this opportunity is different This is an exciting opportunity to join Aon Ireland’s Defined Benefit team in a visible, client-facing role that combines technical pension expertise, operational delivery and stakeholder engagement. You will work directly with clients and Trustees, influence service delivery, support process improvements and help drive high quality outcomes for members and scheme partners. You will partner with Scheme Administrators, Consultants, and GCC colleagues. You will receive support from a wider Wealth team passionate about quality, integrity, continuous improvement, and client outcomes. The successful candidate will play an important role in strengthening Aon’s trusted partnership with Defined Benefit pension scheme clients across Ireland. Skills and experience that will lead to success Excellent understanding of Defined Benefit pensions, including scheme benefits and administration, with previous experience in DB pension scheme administration or a closely related DB pension operations role (experience with Public Sector model schemes is preferable). Strong written and oral communication skills, with the ability to explain complex concepts clearly and confidently to both technical and non-technical audiences, and to draft engaging