Senior Product Operations Manager, Integrations

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started.

Overview As a Product Operations Manager, Integrations at Harvey, you'll own the operating system behind our integrations and partner ecosystem — the APIs, MCP servers, and third-party connectors that let law firms and in-house legal teams plug Harvey into the rest of their tech stack. You'll triage and prioritize integration requests, manage the technology and ISV partners building on our platform, run early-access programs for new integrations, and coordinate the launches that bring them to market — all while building the lightweight systems that let the integrations program scale as our partner ecosystem grows. This is a role for someone who's spent real time inside an integrations team or a marketplace/app store business, understands what makes an API- or MCP-based integration actually hold up in production, and knows how to balance partner needs against Harvey's own roadmap and security bar.

Partner & Integration Request Intake — Making sure the right signal reaches the right team, fast Own the intake, triage, and prioritization of integration and API/MCP feature requests from customers and partners. Triage partner- and customer-reported integration issues, assess severity and impact, coordinate resolution across the appropriate teams, and ensure timely communication. Manage relationships with technology and ISV partners across the integration lifecycle — onboarding, ongoing operations, issue resolution, and delivery quality. Programs & Launches — Getting new integrations into partners' and customers' hands, then out the door broadly Plan and run early-access programs for new integrations and API/MCP capabilities, including partner selection, onboarding, feedback collection, usage analysis, and launch recommendations. Coordinate cross-functional launches of new integrations by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track. Systems That Scale — Turning feedback and recurring friction into durable process Translate partner, customer, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations for the integrations roadmap. Create and maintain documentation, playbooks, and enablement materials — including partner-facing API/MCP documentation — that help internal teams and partners communicate and operate effectively. Identify recurring operational challenges in the partner and integration lifecycle, and implement lightweight systems, automation, and processes (partner onboarding checklists, certification criteria, listing standards) that let the program scale. What You Have 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations, or a related