Benefits Analyst II

Job Title- Consultant - Quality Solution Line- Health Solutions Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time – Flexible to work in 24*5 shifts Required Experience - At least 5 – 6 years’ experience in a Quality Assurance / Testing role or related experience Education & Certification- • Diploma or university degree or equivalent work experience required. • Certification of quality management is a strong advantage (Lean Sigma, ISO, TQM, BQF, EFQM, etc.) or equivalent work experience. • Project Management qualification desirable e.g. Prince2 or PMP, but not mandatory. AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach. GENERAL DESCRIPTION OF ROLE: The Consultant - Quality is the senior member responsible for all aspects of quality management on internal and external projects and processes. This includes: • Minimum 5-6 years of relevant experience in Quality Management, Quality Assurance, Process Excellence, Operational Excellence, or Continuous Improvement within a BPO/BPM environment. • Proven experience in managing quality programs for operations. • Advanced proficiency in Power BI, VBA, Advanced Excel, and PowerPoint • Strong knowledge of Lean Six Sigma methodologies (DMAIC, Lean principles). • Experience in Quality Monitoring, Transaction Audits, Calibration Programs, and Quality Governance. • Expertise in Root Cause Analysis (RCA), Error Trend Analysis, and Corrective & Preventive Action (CAPA). • Experience in Process Mapping, SOP Creation, Standardization, and Process Optimization. • Understanding of Quality KPIs including Accuracy, Compliance, CSAT, FCR, AHT, NPS, and Productivity metrics. • Experience in driving Continuous Improvement and Operational Excellence initiatives • Strong expertise in developing executive-level PowerPoint presentations and ability to create impactful leadership decks, business reviews, quality reports, and transformation proposals. JOB RESPONSIBILITIES: • Ability to present insights, recommendations, and improvement opportunities to senior management and clients. • Collaborate and work across multi-disciplinary teams (locally, regionally, globally and externally) to achieve QA best business outcomes within all agreed QA methodology, best practices, protocols, budgets, timelines, etc. • Driver of productivity efficiency and continuous improvements projects and initiatives across all services and solutions. • Develop reports and be accountable against measurable metrics, impacts and reportable KPI’s. • Act as a thought leader for the QA team focusing on solving problems and implementing solutions across all teams and across functionality to deliver high quality solutions. • Senior SME and main point of contact for stakeholders for all QA activities. • Collaborate with team and stakeholders to engage and build trust. • Role model all Aon AIM behaviors. WORKS WITH: Small to large project teams and extensive interaction with internal and/or external clients PERFORMANCE MEASURES- Major Focus Deliverable Weighting Quality Management-All online benefits projects and initiatives delivered to agreed scope and quality standards 30% Continuous Improvement Manages and co-ordinates continuous improvement