Inside Sales Representative 3

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.   We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team :   Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes . Since our inception , we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes .

Summary:   This role serves as the technical lead across endpoint technologies, providing architectural direction, governance, and technical leadership for Windows (MECM/Intune) and macOS ( Jamf Cloud) platforms. The Senior Staff Endpoint Engineer defines standards, leads global engineering initiatives, and acts as the highest-level escalation point for endpoint systems.     Where you come in :     Take calls on patient inquiries, product/service concerns, and technical issues relating to Dexcom product.   Serve as first point-of-contact for patients and medical professionals on all technical and service levels .  Coordinate with Quality Assurance to ensure customer satisfaction.   Respond to patient phone calls and emails with troubleshooting tips and specific instructions.   Review and discuss data with patients .  May require some training of patients over the phone.   Onboard NEW patient to Dexcom CGM as well as act as a point of contact for Health Care Professionals, which involves outbound and inbound patient contact on a daily basis such as answering incoming calls, placing calls, and assisting patients with any questions around device functionality and/or on-going use of the Dexcom CGM system.    Triage and disposition of patient inquiries.   Prospect and contact New Patients .  Describe the Benefits of CGM and Dexcom, Determine Need and Fit including the financial feasibility for Patient .  Educate patients and healthcare professionals on Continuous Glucose Monitoring (CGM). Have the ability to describe Dexcom products functionality, compare to competitor products and be well versed in Diabetes.   Proactively manages assigned territory pipeline to ensure prompt follow-up and execution.   Conducts Benefit Investigations and conveys coverage to the customer.   Consistently achieves monthly sales quotas and Key Performance Metrics.   Use and maintain software and databases appropriately in order to document and analyze patient and product information, send replacements and samples, and perform patient follow-up per department standards.   Trains and mentors new team members.   Works with management to document and facilitate the rollout of new processes as well as participate in new product training (as required when new products are launched).