Bilingual Contact Center Representative

CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview   S upport ing   and   h elp ing   is at the heart of everything   we do   at   our   contact   centr es ,   and   we’re   proud of the value that we can deliver   24-hours   a day,   7-days   a week for more than 2 7   million   TD   customers. Alongside caring colleagues and supportive leaders,   you’ll   have opportunities to grow and   make a meaningful difference to our customers,   our   communities   and   our   business .

What   You ’ ll   Do   As the voice of TD,   you’ll   be passionate about   understanding   our customers.   Whether   you’re   assisting   in-bound   customers   with account   inquiries or   resolving an issue by   recommending a TD product or service,   you’ll   help us offer   personalized   support to our   customers   whenever they need it .   You’ll   consistently   deliver legendary customer service by   making it easy, creating value, and delivering trusted advice to our customers.     As a valued member of our Contact Centre Team, you will:    Make people ’ s day :   s trive to deliver an   exceptional   customer service   experience   by offering   friendly   support through your knowledge of TD products,   services   and solutions.     Solve problems efficiently:   r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.   Achieve your goals:   c onsistently r each performance   objectives , including   customer experience survey results, advice   and   quality goals, compliance regulations ,   and productivity targets .   Never stop learning:   a ctively   p articipat e   in ongoing training and coaching support   to help   you   continue to   grow and   develop   in   your   role .         Job Requirements     What You Need to Succeed    We’re   proud to work with a group of diverse colleague s . If you have relevant   experience   that   isn’t   mentioned below, tell us about it in your resume or cover letter.   High School Diploma or equivalent    Bilingual (French & English)   Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)     Ability to   multitask and navigate through computer systems ,   applications , and multiple screens   with speed and   accuracy   while balancing performance to meet a variety of metrics .   D igital literacy across a broad range of devices ( e.g. , smartphones, tablets, laptops, headsets, etc.) .   Flexibility, resiliency, and a positive attitude when responding to challenging situations.    Ability to work   both   independently   and as   part of a team .     Integrity   when managing sensitive customer information in alignment with   Regulatory and Compliance guidelines related to servicing and sales practices .     Language Requirement   This position requires   proficiency   in a language other than