Assistant Facility Manager - Soft Services

Job Title Assistant Facility Manager - Soft Services Job Description Summary Job Description Key Responsibilities Operations Management Supervise day-to-day housekeeping and soft service operations. Ensure cleanliness and hygiene standards are maintained across all facility areas. Monitor vendor performance and ensure compliance with service level agreements (SLAs). Conduct routine inspections and audits of facilities and service areas. Coordinate pest control, waste management, landscaping, and pantry services.

Management Manage housekeeping staff and service providers. Prepare duty rosters, shift schedules, and manpower planning. Conduct staff briefings, training, and performance monitoring. Ensure proper grooming, discipline, and attendance of service teams. Quality & Compliance Ensure compliance with health, safety, and environmental regulations. Implement standard operating procedures (SOPs) for soft services. Maintain records of inspections, audits, and corrective actions. Support quality improvement initiatives and customer satisfaction programs. Customer Service Attend and resolve occupant/client complaints related to housekeeping and facility services. Maintain high levels of customer satisfaction through proactive service delivery. Coordinate with stakeholders to address service requirements and special events. Inventory & Cost Control Monitor consumption of housekeeping materials and pantry supplies. Maintain inventory records and ensure optimal stock levels. Assist in budgeting, procurement, and cost-control initiatives. Verify vendor invoices and service completion reports.

Bachelor's degree in Hospitality, Hotel Management, Facilities Management, Business Administration, or related field. 2 to 5 years of experience in housekeeping, facility management, or soft services operations. Experience in managing outsourced vendors and housekeeping teams preferred. Key Skills Housekeeping Operations Management Vendor & Contract Management Customer Service Orientation Team Leadership and Supervision Communication and Interpersonal Skills Problem Solving Reporting and Documentation MS Office (Excel, Word, PowerPoint) Health, Safety & Hygiene Compliance Key Performance Indicators (KPIs) Housekeeping audit scores SLA compliance Customer satisfaction ratings Complaint resolution turnaround time Budget adherence Hygiene and safety compliance levels Vendor performance scores Preferred Certifications Facility Management Certification Housekeeping Management Certification Occupational Health & Safety Training       INCO: “Cushman & Wakefield”