Senior Customer Solutions Consultant – Uptime & Maintenance

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Customer Services Core Region (CSCR) is hiring a Senior Customer Solutions Consultant – Uptime & Maintenance   to help customers, dealers, and field teams improve maintenance outcomes through proactive strategies, technology adoption, and customer-focused solutions.

Summary :   In this role, you will serve as a regional consultant and subject matter expert, helping customers   identify   maintenance challenges, adopt scalable solutions, and move from reactive practices to more planned, connected, and proactive maintenance approaches. You will partner closely with customers, dealers, and Caterpillar teams to strengthen engagement, support aftermarket growth, and improve long-term customer value.

(Job Duties):   Assess customer maintenance practices and   identify   opportunities to improve uptime, performance, and overall maintenance outcomes.   Drive uptime   improvement initiatives by addressing unplanned downtime, improving preventive maintenance compliance, accelerating repair turnaround, supporting condition-based maintenance, and increasing adoption of connected equipment insights.    ​ Develop and scale customer-focused maintenance solutions through dealers and field teams.   Use customer, operational, and market insights to recommend practical actions that drive business results. Support   adoption   of maintenance solutions, digital   tools   and best practices across the region.   Partner with sales,   product , industry, dealer, and field teams to improve customer engagement and execution. Provide coaching, training, and guidance to help teams deliver consistent, customer-focused solutions.   Present recommendations, business cases, and progress updates to company and dealer leadership.   What You Will Have (Core Skills):   Value Selling:   Connects customer needs to solutions by clearly communicating value, benefits, and business impact.   Customer Focus:   Builds strong customer relationships by understanding needs,   anticipating   challenges, and delivering solutions that improve customer outcomes and satisfaction.     Decision Making and Critical Thinking :   Analyzes data, customer insights, and business needs to make sound recommendations and drive effective decisions.     Effective Communications:   Communicates clearly across customers, dealers, and internal teams, tailoring messages to influence decisions and support alignment.     Business Development:   Identifies   growth opportunities and supports strategies that expand customer engagement, aftermarket solutions, and long-term value.       Top Candidates Will Also Have:    Proven experience and success in value selling, including connecting customer needs to solutions that drive measurable business impact and long-term customer value.   Experience in sales, customer support, product support, maintenance management, project management, or related fields.   Strong customer focus with the ability to translate needs into practical business solutions.   Experience with equipment, maintenance programs, service operations, or aftermarket support.   Knowledge of maintenance management, reliability practices, or connected equipment technologies.   Ability to influence teams, lead   change , and drive adoption of   new solutions .   Demonstrated   success   improving customer outcomes and supporting business growth.   Experience solving for increased equipment