Helpdesk Engineer, Senior

Helpdesk Engineer, Senior The Opportunity:    As a   senior   ITSM delivery lead and   help desk administrator   on our team,  you’ll   be integral to   a rchitect ing , deploy ing , and   operating   complex   delivery   environments   across various   DoW   clients .  You'll e mbrace   an   existing help   desk   implementation,   document processes and workflows, including escalation,   and   advis e   on opportunities for efficiency   change .   Interface with key stakeholders   and users , including internal delivery and engineering teams   as well as cybersecurity professionals, to   assure   resilient data-centric delivery .  You'll assist in designing   and implementing   custom policy to ensure positive control of   delivery and access   across hybrid environments,   including edge solutions .   You'll mentor the next set of   storage   engineers   to help them grow into tomorrow’s   data architects .             Work with us and build the future of technology for the better.           Join us. The world  can’t  wait.      You Have:    8+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure (SOP) development  Experience with identity systems such as Microsoft AD  Experience with advanced ticketing systems such as ServiceNow or Jira  Experience documenting workflows  Ability to demonstrate cross-functional communications with a variety of engineering teams  Secret clearance  HS diploma or GED  Nice If You Have:    Experience with AI in ITSM process  Experience working in federal, DoW, or IC agency environments  Knowledge of federal information security policies, standards, procedures, directives, frameworks, federal security authorizations, assessment, and risk management processes for enterprise systems  Bachelor's degree in an IT, Cybersecurity, or Engineering field  ITIL, Atlassian, ServiceNow or COBIT Certification   Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You