Lead Software Engineer SAM

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Summary This role is responsible for the design, development, optimization, and operational management of Software Asset Management (SAM) capabilities within the ServiceNow SAMPro and Flexera ecosystem. The position partners with Software Owners, Procurement, Finance, Legal, and IT teams to build scalable processes, improve software lifecycle governance, ensure compliance, optimize software spend, and enable data-driven decision-making for Software and SaaS assets.

Platform Ownership & Application Development Serve as the functional and technical lead for ServiceNow SAMPro and Flexera platforms, ensuring alignment with enterprise software asset management objectives. Design, configure, enhance, and support SAM workflows, integrations, data models, and reporting capabilities within ServiceNow and related platforms. Partner with ServiceNow administrators, developers, and architects to implement platform improvements, automation opportunities, and new SAM capabilities. Maintain awareness of software discovery and inventory technologies and ensure effective integration with SAM platforms to support accurate license reconciliation and compliance. Manage and optimize the ServiceNow Content Library, including publisher content requests, software models, and part number normalization activities. Software Asset Lifecycle Management Manage the complete software and SaaS asset lifecycle, including procurement, deployment, usage monitoring, optimization, renewal, and retirement. Maintain accurate software license entitlement records, contracts, maintenance agreements, software models, and licensing metrics. Analyze software consumption, utilization, and spend data to identify optimization, rationalization, and cost reduction opportunities. Review top software publishers and products to ensure licensing accuracy, compliance, and cost optimization. Coordinate software maintenance and subscription renewals with software owners and stakeholders. License Compliance & Governance Interpret software licensing agreements and contractual terms to ensure compliant software usage across the enterprise. Support software publisher audits, license true-ups, reconciliations, and compliance assessments. Provide advisory services to software owners regarding licensing risks, entitlement management, and audit defense strategies. Partner with Procurement, Legal, Finance, and Software Owners during contract negotiations, renewals, and dispute resolution activities. Data Quality, Analytics & Reporting Ensure integrity, completeness, and quality of software asset data across ServiceNow SAMPro, Flexera, and integrated systems. Develop dashboards, reporting solutions, KPIs, and analytics to measure SAM effectiveness, compliance posture, software utilization, and financial performance. Troubleshoot licensing, normalization, reconciliation, discovery, and entitlement-related data issues within ServiceNow SAMPro. Deliver actionable insights on software entitlement, installation, usage, renewals, and optimization opportunities. SaaS Management & Integration Expand SaaS visibility through integrations with vendor portals and software publisher platforms. Validate integration accuracy through reconciliation activities and partnership with software product owners. Drive continuous improvement of SaaS subscription management, optimization, and consumption reporting capabilities. Demand,