ServiceNow Platform Manager - Strategy & Governance

We are seeking a strategic, technically grounded leader to manage ServiceNow strategy, platform governance, and new demand within an IT Operations organization. This manager-level role will serve as the connecting point between application teams, service teams, platform teams, and external ServiceNow partners to ensure the platform continues to deliver measurable business value, operational efficiency, and scalable technology outcomes.

The ideal candidate brings hands-on ServiceNow experience, at minimum within IT Service Management, and ideally across additional modules such as IT Operations Management, IT Asset Management, Configuration Management Database, Security Operations, Enterprise Architecture, or Now Assist. This leader must be able to translate technical platform capabilities into business outcomes, confidently present to and field questions from senior leaders, and manage up effectively to align expectations and priorities.