LabWare Support Analyst

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com . We are seeking a LabWare Support Analyst to provide technical support and maintain LabWare and other Laboratory Information Management System (LIMS) applications. This role focuses on incident management, application and data troubleshooting, SQL-based investigations, system maintenance, and collaboration with development, validation, and business teams. The analyst will also support laboratory operations and help maintain data integrity, traceability, and compliance within regulated life sciences environments.

Provide technical support for LabWare and other LIMS applications by investigating and resolving application, data, and integration issues. Receive, triage, prioritize, document, and manage support cases in accordance with established processes and service level expectations. Use SQL queries and data analysis techniques to investigate incidents, validate system behavior, and support root cause analysis. Collaborate with development, validation, and business teams on defect analysis, environment troubleshooting, deployments, and change management activities throughout the software development lifecycle. Perform routine system maintenance, configuration reviews, and application updates to support system stability, performance, security, and compliance. Support laboratory and life sciences users by understanding laboratory workflows and helping ensure LIMS solutions meet operational needs and support data integrity and traceability. Follow applicable regulatory requirements, including GxP where relevant, and adhere to change control and validation processes to maintain compliance and audit readiness.

Bachelor's degree in Computer Science, Information Technology, Chemistry, Biology, Biotechnology, Bioinformatics, or a related field. Strong problem-solving skills and the ability to troubleshoot, analyze, and resolve technical issues in enterprise applications. Understanding of application support processes within the software development lifecycle, including incident management, defect analysis, and collaboration with development teams. Working knowledge of laboratory or life sciences environments and how LIMS applications support laboratory operations and data integrity. Strong written and verbal communication skills, including the ability to document technical issues clearly and communicate with technical and non-technical stakeholders. Ability to work independently and collaboratively in a support-driven environment. Advanced English written and spoken.

Experience supporting Laboratory Information Management Systems (LIMS), particularly LabWare, LabVantage, or similar platforms. Proficiency in SQL for database queries, data troubleshooting, and application investigations. Basic programming or scripting knowledge to support troubleshooting, automation, or system enhancements. Understanding of software development concepts, including environments, releases, and change management processes. Familiarity with life sciences regulatory