Lead Technical Support Specialist

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Our Lead Technical Analyst position offers you an opportunity to learn exciting technologies which would enable you to support our clients. Critical thinking is something that you’ll leverage on an ongoing basis as each Clients situation is   unique therefore you will need to be creative with your solutions. Our strong team-based environment ensures that if you get stuck or need some help, you’ll always feel supported.

YOU ARE GREAT AT

• Representing OpenText acting as first point of contact for all technical inquiries regarding ECM and its integration into external environments.

• Utilizing exceptional written and verbal communication skills while supporting Clients via telephone or email, while demonstrating a high level of Client focus and empathy

• Meet established service delivery guidelines and key performance indicators that are measured through Client satisfaction surveys, phone-based activities, and schedule adherence.

• Show an understanding of the Client environment and product enabling resolution of complex technical issues and providing alternative support options which may not be related to OpenText products directly.

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