Senior Clinical Administrative Coordinator

This position is Remote in Eastern OR Central Time Zone. You will have the flexibility to work remotely* as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. We are looking for a Senior Clinical Administrative Coordinator as an addition to the Practice Extend Team. You will work alongside our Interdisciplinary Clinical Team to improve the health outcomes of the patients and providers we serve. The Senior Clinical Administrative Coordinator is responsible for engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting with administrative tasks, and communicating with provider offices regarding patient medical history and current needs. This position is full-time, Monday - Friday. Employees are required to have flexibility to work three days a week from 08:00AM - 05:00PM and two days from 10:00AM - 07:00PM EST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of the training will be 08:00AM - 05:00PM, Monday - Friday.

Work with a Clinical Care Team to support patient and provider engagement. Engage high-risk patients telephonically to schedule appointments with Clinical Care Team. Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement. Support patients by scheduling PCP appointments on their behalf. Prepare patient cases in workflow management platform for Care Team patient engagement. Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices. Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team. Notify Care Team of relevant information gathered during calls to patient that may affect the patient's disease state or medication regimen. Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs. Build rapport and establish trusted relationships with patients via daily outbound and inbound calls. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED Must be 18 years of age OR older 2+ years of experience working with medical terminology 2+ years of Medical / Healthcare experience in a hospital, pharmacy, or physician's office providing clinical or administrative assistance 1+ years of experience as a Pharmacy Tech (License required) Computer proficiency, to include strong data entry and utilizing Microsoft Outlook Computer proficiency with direct messaging applications (Microsoft Teams, Webex, etc.) Ability to type and navigate a Windows-based environment simultaneously Ability to work Monday - Friday. Three days a week from 08:00AM - 05:00PM and two days from 10:00AM - 07:00PM EST Preferred Qualifications: Pharmacy Tech for Insurance Company or Medical Assistant experience Managed Care Experience Bilingual fluency in English and Spanish Telecommuting Requirements: Reside within Eastern OR Central Time Zone Ability to keep all company sensitive documents secure (if applicable) Required to have a