Solutions Architect, SMB, Solutions Architecture

Are you energized by helping fast-growing companies make the right technical decisions quickly, without the luxury of a six-month evaluation? Do you enjoy turning a hard-won solution into a repeatable asset that serves the next fifty customers? Do you thrive on being the technical advisor who helps a founder or an IT manager go from idea to production in weeks rather than quarters? AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work with Taiwan's small and mid-market businesses — manufacturers, independent software vendors, and internet-native companies — that are modernizing operations, building SaaS products, and scaling globally on AWS, and we believe that pragmatic technical guidance is critical to their success. As a Solutions Architect within Amazon Web Services (AWS), you will have the opportunity to help shape and execute a strategy to build broad adoption of AWS services across small and mid-market customers in Taiwan. You will work as part of the Cloud Sales Center (CSC), AWS's front-line high-velocity sales organization, partnering with Cloud Sales Representatives (CSRs), Demand Generation Representatives (DGRs), and our partner ecosystem to serve customers at scale (1:many) and at high velocity. You will focus on key themes including Generative AI and Agentic AI (Amazon Bedrock, Amazon Quick, Amazon Kiro), application modernization, migration and datacenter exit, foundational security and Well-Architected practices, and cost-efficient architecture — helping customers reach production outcomes fast, and helping many of them at once. You will own the technical engagement and ultimate success of customer initiatives across a broad portfolio of accounts — from discovery and architecture design through proof-of-concept and production launch. Equally, you will own the leverage side of the role: building the Immersion Days, workshops, demo environments, reference architectures, and reusable runbooks that extend your technical reach far beyond what 1:1 engagements allow. You will develop deep expertise in AWS technologies while building broad knowledge of how modern applications are architected on AWS, including containerization, serverless, and AI/ML services. A successful candidate will possess strong customer-facing skills to represent AWS effectively with founders, business owners, IT managers, and senior technical stakeholders, combined with technical depth that enables meaningful collaboration with software developers and architects. The judgment to match engagement depth to opportunity — knowing when a customer needs a thirty-minute answer rather than a three-week deep dive — is as valuable in this role as technical range. Experience with generative AI use cases, experience working with channel partners, and the ability to deliver technical content to groups are highly valued. Key job responsibilities - Act as the technical partner to Cloud Sales Representatives and Demand Generation Representatives across an assigned territory or industry vertical, enabling small and mid-market customers to build best-practice solutions on the AWS platform. - Scope each customer engagement with clear objectives and success criteria, applying judgment about the appropriate depth-to-value ratio for a high-velocity segment. - Drive hands-on proof-of-concept builds, technical validations, and architecture reviews across Generative AI (Amazon Bedrock, Amazon Quick, Amazon Kiro), data & analytics, security, and application modernization to accelerate customer outcomes. - Design and deliver 1:many technical enablement — Immersion Days, hands-on workshops, webinars, and demo environments — that reaches many customers simultaneously. - Build and maintain reusable technical assets including reference architectures, onboarding runbooks, and