Senior Associate Product Owner

About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Ameriprise Financial has an exciting opportunity for a Senior Associate Product Owner to join a high-impact agile team focused on Secure Message Center, Virtual Assistant, and Live Agent Chat capabilities across the Client Secure Site. In this role, you'll partner closely with product, engineering, UX, content, risk, and compliance teams to deliver secure communication and self-service experiences that support client and advisor needs. You'll help advance key strategic priorities across messaging and conversational support experiences while identifying opportunities to improve engagement, streamline servicing, and evolve future communication and support capabilities.

Lead execution of product strategy and delivery for one or more agile Scrum teams. Represent the customer and business needs throughout the product lifecycle, defining roadmaps, priorities, and requirements. Define and execute digital product strategy. Establish and monitor key performance indicators aligned to business outcomes and regularly communicate progress to stakeholders and leadership. Partner with business, technology, UX, risk, and compliance stakeholders to identify, prioritize, and deliver product enhancements aligned to strategic objectives. Own product backlogs, roadmap planning, and prioritization activities to ensure teams are focused on delivering measurable customer and business value. Identify opportunities to improve customer experiences, drive engagement, and support business growth through ongoing assessment of customer needs, product performance, and market trends.

Strong business analysis and project management skills with a high attention to detail Experience supporting or partnering with product management on software-based solutions Strong written and verbal communication skills, with the ability to clearly articulate ideas and rationale Solid understanding of digital technologies, digital servicing capabilities, emerging AI-enabled experiences, and industry best practices Bachelor’s degree or equivalent relevant experience 3+ years of relevant experience in product, digital, or related roles Preferred Qualifications Experience working in an Agile environment, including participation in core ceremonies (e.g., sprint planning, backlog refinement) Strong communication and facilitation skills, with the ability to engage teams, guide discussions, and help resolve conflicts Ability to communicate clearly and concisely across both technical and business audiences Experience partnering with cross-functional teams including technology, UX, content, analytics, risk, and compliance In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific