Sr. Associate, Process Manager - SAFE (Hybrid)

Sr. Associate, Process Manager - SAFE (Hybrid) Do you enjoy problem solving? Are you a continuous learner?

IRIS sits as a key player in enabling Bank Operations to get the most out of the tech they use each and every day.    We are seeking a highly-organized and detail-oriented Sr. Associate to join our team.  In this role, you will be responsible for owning small to large-scale enablement initiatives centered around technology opportunities, helping to drive change throughout Bank Operations.     The ideal candidate is a reliable self-starter, with strong communication and a growth mindset! General Responsibilities Lead and own enablement projects and initiatives, leveraging data and process management methodologies to drive value from opportunity identification through solution, implementation, adoption, and measurement. Identify enablement opportunities from incident trends, associate pain points, and business needs, and drive solutions through implementation and adoption. Innovate and drive solutions to reduce or resolve frequent technical issues. Identify and support practical AI and emerging technology use cases to improve productivity and processes. Develop communications, resources, and enablement strategies to drive successful adoption. Utilize data to uncover root causes, enhance problem-solving, and/or mitigate risks. Monitor various sources for incident and alerting needs and capture/refine related incident data. Support stakeholder communication and collaboration, including preparing reporting and materials for business reviews and analysis. What does a successful candidate in this role embody?  You enjoy working in a role that is fast-paced and tactical in nature You enjoy collaborating with various value streams and stakeholders (Bank Ops teams, Product/Tech, Finance etc) You have excellent customer service/relationship management skills You have great analytical skills that allow you to connect the dots across applications and teams You enjoy working as both an individual and team contributor You have excellent time management skills and are used to meeting/exceeding rigorous deadlines You have great communication skills (written & verbal) You are not afraid to bring new ideas to the table and challenge the status quo You are digitally curious, with a drive to learn more about the applications used across Bank Ops, as well as the tools that you will learn and use to perform your job You operate as a self-starter and continuously develop project, process and technology skills Location: This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

High School Diploma, GED, or Equivalent Certification At least 1 year of process management experience At least 1 year of data analysis experience At least 1 year of experience working with Generative AI tools At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications Bachelor's Degree or military experience BPM, Lean or Six Sigma certification At least 3 years of experience in process or project management At least 1 year of experience with SQL At least 1 year of experience in technology enablement, change management or digital transformation experience ​ At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $88,800 - $101,300 for Sr. Process Manager   Richmond, VA: $80,800 - $92,200 for Sr. Process Manager   Wilmington, DE: $80,800 - $92,200 for