Fulfillment Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  Skills and Competencies 2-4 years of experience in fulfillment operations, technical support, data operations, customer support, or similar analytical and problem-solving roles Working knowledge of CRM platforms, preferably Salesforce, and experience navigating entitlement, provisioning, or internal operational systems Strong technical aptitude with the ability to analyze data relationships, troubleshoot access issues, and identify root causes across multiple platforms Advanced proficiency in Microsoft Excel, including data validation, reconciliation, reporting, and management of structured templates Ability to exercise sound judgment, manage competing priorities, and resolve complex issues independently with minimal supervision Excellent communication, organizational, and stakeholder management skills, with strong attention to detail and accountability Education Bachelor's degree in Business Administration, Information Systems, Technology, Operations Management, or a related field Relevant Salesforce, CRM, data management, or process improvement certifications are advantageous but not required Responsibilities Independently manage user access and entitlement requests across Salesforce and internal fulfillment platforms, ensuring timely, accurate, and secure provisioning Configure trial and production access by interpreting contract terms, entitlement rules, and internal policies while applying sound judgment in non-standard scenarios Serve as a key point of contact for access-related inquiries, collaborating with Sales, Customer Success, Client Services, and other stakeholders to drive effective resolutions Investigate and troubleshoot access, entitlement, and provisioning issues by analyzing system logs, validating data flows, identifying root causes, and coordinating escalations when necessary Execute data quality, reconciliation, and audit-readiness activities to maintain accurate records and ensure reliable downstream fulfillment processes Create, maintain, and continuously improve process documentation, operational guidelines, and training resources to enhance efficiency and consistency Identify workflow inefficiencies, process gaps, and control risks, partnering with business and technology teams to implement scalable improvements, including AI-enabled solutions where appropriate Apply a risk-based approach to access management, ensuring provisioning decisions align with contractual obligations, compliance requirements, and audit standards Support system enhancements and releases by performing testing, validating entitlement logic, documenting defects, and contributing to successful production deploymentsContribute to a culture of operational excellence by recommending improvements that enhance client experience, data integrity, and fulfillment effectiveness About the Team The Fulfillment team plays a critical role in delivering a seamless client experience by ensuring accurate, secure, and