Operations Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world   At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this opportunity involves: As Operations Manager for JLL's retail portfolio in Queensland, you'll be the driving force behind day-to-day property operations across a dynamic collection of retail assets. Working alongside the Senior Centre Manager and Retail Manager, you'll serve as the primary onsite point of contact for clients, stakeholders, and building teams. Your focus will span operational budget oversight, comprehensive maintenance programs, contractor relationships, minor works delivery, and robust risk and compliance frameworks. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this role offers meaningful exposure to both operational excellence and strategic asset management. You'll coordinate everything from statutory compliance and safety management to financial tracking and vendor procurement, ensuring each property delivers exceptional performance while meeting rigorous standards. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll have the autonomy to make decisions, drive improvements, and build lasting relationships that create value across the portfolio. An overview of the role: Implement and maintain comprehensive risk management programs including regular audits, incident reporting procedures, and emergency response protocols across multiple properties Oversee operational budgets, prepare and code accounts payable, track capital expenditure, and provide monthly reporting on budget performance and forecasting Manage contractor relationships and procurement processes, ensuring vendors deliver services safely, on time, and within budget while adhering to client guidelines and JLL best practices Serve as the primary onsite facilities contact for retailers and stakeholders, building effective relationships and responding promptly to operational needs Coordinate tenancy fitout works alongside client-appointed coordinators and retail design managers, ensuring compliance with landlord requirements and building codes Ensure full compliance with OH&S regulations, Building Code of Australia, Australian Standards, Disability Discrimination Act, and all statutory certification requirements Conduct regular building audits, maintain asset registers with complete maintenance histories, and prepare lifecycle analysis reports for equipment replacements Develop and implement costed capital improvement plans, managing minor works projects from concept through delivery Produce timely monthly reports covering incidents, contract expiries, compliance status, and planned preventative maintenance programs Sounds like you? This is what we are looking for: Bachelor's degree in facilities management, building, business, or related field with 3–5 years' experience in