Quality/GMS Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Quality/GMS Manager Position summary: The Quality / GMS (Global Management System) Manager leads the quality management system and continuous improvement program for a facilities environment (single site). This role drives consistent, compliant service delivery across hard and soft services by owning process governance, audits, corrective actions, and performance reporting, and by partnering with facilities operations, engineering, and vendors to improve outcomes.

Own and maintain the facilities GMS/QMS, including process governance, document control, and records management. Establish site/portfolio quality standards for facilities operations (hard/soft services) and ensure teams and suppliers follow them. Plan and lead internal audits and readiness activities for external reviews/certifications (as applicable); track actions to closure. Manage corrective and preventive actions (CAPA), including root cause analysis and effectiveness checks. Define and track facilities quality KPIs (examples: SLA completion, emergency work performance, customer satisfaction, budget accuracy, invoice cycle time) and provide recurring reporting and trend insights. (Facilities KPI examples are reflected in the Corrigo facilities dashboards content.) Facilitate management reviews and governance cadence; ensure risks, issues, and improvement actions are documented and closed. Drive continuous improvement initiatives (process mapping, standard work, waste reduction Required qualifications Bachelor’s degree (or equivalent experience) in facilities management, engineering, operations, quality, or related field. Practical experience with audits, CAPA, and document/process control. Strong stakeholder management skills (operations, engineering, EHS, procurement/supply chain, finance). Strong analytical skills (KPI definition, dashboarding, trends, and action planning).

ISO management system experience (quality and/or integrated management systems). (Facilities context reference: ISO-management system covering health and safety, environmental and quality.) Lean / Six Sigma certification (Green Belt/Black Belt) or equivalent continuous improvement experience. Experience in multi-site facilities operations and vendor-managed service models. Process design and standardization Audit planning and execution Corrective action management (CAPA) Stakeholder management and communication Training development and facilitation Data-driven continuous improvement This role supports a professional facilities management discipline focused on integrating people, systems, place, process, and technology. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Lake Orion, MI If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental