Supervisor Sales Administration

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? The Supervisor of the Sales   Administration   provides direct leadership, guidance, and training for   the   Sales   Coordinators.   The purpose of this team is to   support our customers and sales team members by taking on administrative tasks, allowing the sales team more time to sell and ensuring customer needs are met accurat ely and expediently.     The supervisor monitors   coordinators’   activities to surface opportunities for coaching and development to drive continuous improvement in quality , customer experience,   and overall departmental success. The supervisor   maintains   awareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders to   optimize   efficiencies of processing administrative duties not tied to revenue generated tasks.

Selects, coaches, and develops staff.   Sets   clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback, and administering progressive discipline when necessary.   Provides day-to-day oversight to the   Sales   Coordinators, by   assisting   with troubleshooting situations. Provides coaching,   feedback   and mentoring as necessary to ensure sales objectives and exceed customer expectations.    Sets team metrics,   monitors   team performance, and sets clear expectations for team   leads in   team member coaching.   Assists   with new hire interview process and provides on-the-job orientation to new Sales Coordinators.   Acts as a p rocess ownership , partnering with Sales Operations to   identify   needs and requests for Salesforce improvement     Identifies   opportunities for continuous improvement    Escalates concerns to senior leaders   Assists   representatives with their development plans and develop their   customer service   skills and product knowledge   Develops process documents /procedures   for topics that are unclear or have   changed.   Act as a liaison between   partner teams and departments   Meets with partner teams to discuss and align on best practices for Salesforce case management, quality assurance expectations, SLAs, and other like processes   Handles escalated calls or issues and work with   appropriate teams   as a liaison when necessary    Develops and grows relationships with key customers/ stakeholders, acting on   new information   and monitoring customer satisfaction.   Minimum Job Requirements   Education   Associate's degree or equivalent work experience   Work Experience   3 years progressive work experience in an Inside Sales and/or Customer Service environment    2 years’ experience leading   or mentoring   teams, developing people, or organizing tasks   Knowledge / Skills / Abilities   Excellent verbal and written communication skills   Excellent presentation and customer service skills   Excellent problem-solving skills   Continuous improvement mindset   Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner    Ability to work independently with a high attention to detail   Knowledge of SAP or equivalent ERP system    Knowledge of Salesforce or equivalent CRM system   Ability to build relationships and earn trust   Ability to influence employees to collaborate and achieve goals as a group   Strong conflict management and resolution skills   Knowledge of how to manage process and strategic plans   Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets   Preferred Job Requirements   Education