Manager Business Operations

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Manager Business Operations About your role: Support Embedded Finance and Digital Asset programs as a senior individual contributor responsible for business process design, governance, optimization, and continuous improvement. Partner with product, engineering, compliance, risk, finance, sponsor management, and operations teams to establish scalable operating models that support growth, operational excellence, regulatory compliance, and client satisfaction.

Serve as the process owner for critical Embedded Finance and Digital Asset operational workflows. Design, document, maintain, and improve end-to-end business processes, operating procedures, playbooks, runbooks, service level agreements, and operational standards. Develop process inventories, process maps, operating models, responsibility assignment matrices, and control documentation. Establish process governance standards, ownership models, review cycles, change management procedures, escalation paths, and performance measurement frameworks. Facilitate process reviews to identify inefficiencies, bottlenecks, risks, control gaps, and automation opportunities. Ensure business processes align with regulatory requirements, sponsor bank obligations, contractual commitments, and internal control expectations. Lead process improvement initiatives focused on customer experience, controls, efficiency, and cost reduction. Conduct root cause analyses and implement corrective actions in partnership with cross-functional teams. Drive automation opportunities with product and engineering teams. Lead operational readiness activities for new products, partners, and business initiatives. Assess operational impacts of process, technology, and organizational changes and develop implementation plans, procedures, training materials, and operational documentation. Establish and maintain key performance indicators, service level agreements, risk indicators, quality metrics, dashboards, scorecards, executive presentations, and reporting packages. Support audits, regulatory reviews, risk assessments, issue management, and remediation efforts while maintaining audit-ready process documentation and evidence. Lead cross-functional initiatives and present recommendations, business cases, and performance results to leadership. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 6+ years of experience in business operations, process management, program management, operations management, financial services, payments, financial technology, banking, or a related field. 6+ years of experience designing, documenting, governing, and improving business processes in regulated or operationally complex environments. Experience developing process maps, operating procedures, governance frameworks, controls, and performance metrics. Experience developing executive reporting, dashboards, presentations, and operational analyses. Proven ability to lead cross-functional initiatives and influence stakeholders without formal management authority. Advanced proficiency in Microsoft Office applications including Excel, PowerPoint, Word, and Visio. Bachelor’s degree in business administration, operations management, finance, economics, analytics, information technology, or a related field, or equivalent combination of education, related experience and/or military experience. Experience that would be