Workplace Operations Administrator

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Operations Management Level Associate Job Description & Summary At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects. In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Workplace Operations Administrator Location: Guernsey Line of Service: Business Enablement Grade: Associate or Senior Associate (depending on experience)  Contracted Hours per Week: 37.5  PwC Channel Islands Overview At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops moving. With our tech-forward and people-empowered network, we provide expert assurance, tax and advisory services to turn challenges into opportunities. Leveraging deep expertise and advanced capabilities, we ensure you’re ready for any future, helping you act boldly and achieve real results.

This is an exciting opportunity to join the Workplace Operations Team within the Operations Pillar, who are tasked with overseeing workplace management across the Channel Islands (BCI).  Your role as a Workplace Operations Administrator directly contributes to the client and visitor experience of our building environment, the factors that influence it and a range of physical, technological and business solutions that are shaped by the Firm’s culture and values: supporting our local on-site operational support teams to provide a safe and functional workplace.  The successful candidate will also provide administrative support to our firm’s internal stakeholders and business processes ensuring tasks are carried out in a timely, accurate and efficient manner.  To be successful you will have the ability to liaise, influence and challenge effectively when building strong networks and relationships at all levels, both internally and externally. A degree of flexibility may be required to sometimes provide out of hours support.

Welcoming Experience - To be the face of our people and clients from the moment they enter our building. Provide a courteous and prompt welcome on arrival for all visitors for meetings, events, etc. Communicate visitor arrivals to the relevant people promptly so that they are either met or escorted to the relevant meeting room/area in a timely manner. Handle visitor queries, including access to wireless network (when required). Suppliers - Maintain and interact with suppliers, ensuring that 3rd party supply records are kept updated. Health & Safety - Be aware of relevant Health & Safety legislation, acting upon any issues which may be brought to your attention. Visitor & PwC Staff Experience - Ensure that all visitors & PwC staff are dealt with efficiently so that an exceptional high standard of service is provided at all times, personally taking responsibility for their requests to ensure excellent customer service, including troubleshooting client, staff and visitor problems using research and problem solving skills. Conference/Meeting room Facilities - To carry out room status checks as required to ensure technology, including AV/IT facilities are working and can be used by clients/PwC staff. Escalate any issues with equipment/rooms to relevant departments. Liaise with the Executive Support team in ensuring all meeting rooms are set up appropriately before meetings, and support in preparing refreshments for client/internal meetings (when required).