IT Analyst Applications (IT Service Delivery Analyst)

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a skilled IT Analyst Applications (IT Service Delivery Analyst) to join our IT Infrastructure Support -CAT IT Division. As an IT Service Delivery Analyst performing the role of Contract Manager within Caterpillar’s Hosting Services team, you will serve as a strategic liaison between internal IT service consumers and third-party providers. This role blends technical expertise with procurement and contract management, ensuring accurate, timely, and cost-effective delivery of IT services, hardware, and software. Your ability to navigate complex contract lifecycles, manage vendor relationships, and maintain financial accountability will be key to driving operational success. The preference for this role is to be based out of Whitefield PSN Office, Bangalore, India   What you will do Manage the full contract lifecycle—from initial request through purchase order creation, invoice processing, and contract termination. Facilitate meetings with contract owners to validate upcoming renewals and ensure alignment with business needs. Develop renewal justifications, document contract changes, and submit for system approvals. Act as a link between Hosting Services and Procurement/Legal teams for contract, invoice, and payment matters. Contribute to continuous improvement initiatives to reduce manual work and streamline processes. Resolve issues related to contracts, invoices, and payments with third-party providers. Ensure timely receipt and processing of invoices to align with budget forecasts. Oversee the request-to-PO process for approximately 200 projects annually, ranging from small to multi-million-dollar engagements. Participate in projects related to third-party provider contracts. Utilize tools such as FR3, Coupa, CMS, and Guided Buy. Conduct annual reconciliation of Division asset listings. What you will have   Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Customer Service Management: Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Data Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company. Key Performance Indicators: Knowledge of business metrics and Key Performance Indicators (KPIs) and ability to use strategies and tools for