WE&O London Events & Experience Lead

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories.   We're   seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.  Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.     The Experience and Events London Lead is based on the client’s London   HQ   site and reports into the   WE&O London Lead role.   This role leads the day-to-day delivery and continuous improvement of workplace experience and events across the London   portfolio , ensuring a consistently   high-touch , “one team” service for colleagues, customers,   guests   and visitors. The role is highly visible and acts as an on-site ambassador, with particular focus on key client-facing areas (e.g., Customer Experience Centre and event/meeting spaces).   Key accountabilities (roles & responsibilities)   1) Workplace experience leadership   Lead the development and implementation of modern workplace programmes to deliver a best-in-class employee and guest experience across the London office.   Set service standards and behaviours that elevate front-of-house and event touchpoints, ensuring excellence in every interaction.   Act as a Subject Matter Expert (SME) for Workplace Experience /   Events   items, supporting the development and roll-out of processes and SOPs that serve wider account targets.   Champion a culture of service excellence,   anticipating   colleague and customer needs in a dynamic environment.   2) Events leadership and delivery (end-to-end)   Own end-to-end event delivery across the building, ensuring events run smoothly from start to finish.   Serve as the first point of contact for client events, including creating, managing, and reconciling event briefs and details.   Arrange and lead pre-event meetings with hosts/stakeholders to confirm   objectives , run-of-show, operational needs, and risk considerations.   Manage all event space diaries through the booking system and oversee furniture set-ups and room readiness for event spaces.   Lead/showcase  show rounds   of meeting rooms and event spaces, promoting utilisation and providing flexible solutions where possible.   3) Client relationship management and stakeholder partnering   Build trusted relationships with client staff and their clients through proactive engagement, attentive listening, and prompt,   appropriate action .   Ensure client and guest expectations are met, and that overall on-site experience strategy is delivered.   Maintain   strong communication   with all service providers and business partners on site, ensuring a seamless experience through joined-up planning and delivery.   Handle complaints professionally, ensuring   appropriate resolution   and that action plans are created and embedded to prevent recurrence.   4) Team leadership and “one team” working   Develop,   mentor   and sustain a high-quality, motivated team that supports the client