Senior Portfolio Manager, GitHub Workplace

We are looking for a Senior Portfolio Manager, GitHub Workplace , who is dedicated and experienced with outstanding operational skills, along with sound judgement to lead and be based out of the GitHub San Francisco office, a gorgeous 60,000+ sq ft space. This role is unique in being a critical partner to both the Microsoft and GitHub real estate portfolio, employees, and programs.    This position is responsible for overseeing operationally sound, welcoming events, meetings hub, and a team of Workplace and Facilities coordinators to run day-to-day operations. Additionally, you will work closely with property management, events, and a team of vendors, collaborating closely with Developer, Security, and IT/AV teams, and leading onsite programs that embodies our company values and supports our communities.   This is an amazing opportunity for someone to combine proven skills across office management, real estate portfolio management, and operational excellence, looking to continue the passion of curating company culture, top-notch offices, and shaping the employee and developer experience. Ideally, you thrive on making a positive impact, have a proven record of executing on deliverables and being meticulously organized, and finding impactful solutions to problems. You can easily shift gears between independent work and collaborative leadership, having a can-do attitude with an ear and eye to anticipate needs and a knack for equipping individuals to successfully adopt change.   This is a full-time onsite role based at the GitHub San Francisco, CA office that reports to the Regional Lead, and it will require being onsite in an office 4-5 days per week.    At Microsoft, our mission—to empower every person and every organization on the planet to achieve more—guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress—people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Oversee delivery of real estate and facilities management services, leveraging third-party vendors to ensure timely, cost-effective, and high-quality outcomes, consistent with the requirements of the business client and support peer organizations within the portfolio. Manage both Microsoft and GitHub relationships and processes for portfolio management and vendor management. Main point of contact for property management relations, emergency crises management liaison, and any property-related escalations. Build, partner, and execute on an onsite events program (i.e., GitHub happy hours, community hosting nights, developer community meetups, customer meetings, etc.) that engage our customers and delight our employees.  Partner closely with our Physical Security team to ensure alignment on Workplace Experience safety, policies, and goals.  Manage the quality of service levels, directing and coordinating maintenance, facilities, amenities, etc.  Communicate program and policy information with regular updates to the team and employees.  Maintain a safe and healthy work environment by following and enforcing standards and procedures, complying with legal regulations.  Maintain and enhance solid relationships as building liaison. Lead tours for outside groups and new hires. Develop relationships with landlord, customers, and across various levels of GitHub and Microsoft.  Create and manage office policies and procedures. Prioritize culture, safety, sustainability, and wellness.  Act as a nurturer of company culture. Handle employee and community requests with a high degree in customer service and work to ensure our environment is productive, fun, inclusive and stimulating.  Own and track all portfolio or office related invoices, expense reporting, utilization metrics and annual operational spend. Make recommendations to improve efficiency