Call Center Operations Manager

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill's Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Information at a Glance

Call Center Operations Manager

Travel - up to 10% of time

9/4/26

Hybrid

Relocation Assistance Offered Within Country Job Number #175756 - Overland Park, Kansas, United States Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Role Summary:  The CXEC (Customer Experience Engagement Center) Operations Manager leads a complex, multi-channel operation (60+ staff) across Order Management, Website Technical Support, and Consumer Affairs. The CXEC Operations Manager acts as a strategic architect, driving digital transformation through AI integration and cross-functional partnerships. This position is responsible for elevating the "Cost-to-Serve" framework, ensuring data integrity across ecosystems, and delivering a world-class, personalized experience for users. The incumbent will cultivate a high-performance, inclusive culture of agents and team leaders, while serving as the critical link between customer insights and digital product evolution.   Responsibilities:

Manage multi-channel call-center operations across Order Management, Website Technical Support,