Loss Prevention Organized Retail Crime Investigator

TJX Canada At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

We’re looking for a Loss Prevention Organized Retail Crime (ORC) Investigator to play a critical role in protecting our business from external fraud and organized retail theft. In this position, you’ll lead investigations, recover losses, and help prosecute offenders, making a measurable impact on reducing shrink. You’ll also provide valuable insights on Payment Card Industry changes and collaborate with partners to respond quickly to theft and fraud situations. This is your opportunity to join a focused, dedicated team where your expertise directly gets results and strengthens our overall loss prevention strategy.  Why Work With Us?  Enjoy Associate discounts at our stores, available to you and eligible family members  Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources  A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.  Comprehensive training and development resources developed to help you learn, grow, and succeed.  Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.  Guaranteed 37.5-hour work week, reimbursed parking fees and mileage (where applicable), and advance scheduling to help maintain a healthy work-life balance.  Company-provided equipment (cell phone, laptop, tools) and Provincial security licensing training and annual fee reimbursement.    What You’ll Do:  Detect and apprehend individuals committing theft or fraud, focusing on chronic offenders and organized retail crime; prepare case reports, liaise with law enforcement, and support civil/criminal prosecution, including court testimony.  Conduct floor, mobile, and live surveillance using technology tools (CCTV, Aspect, RMS) to capture intelligence and assist in case resolution.  Analyze data and leverage system tools to identify targets and develop rapid investigation strategies.  Interview subjects to obtain relevant information; share findings with peers and leadership to improve future investigations.  Build positive relationships with internal LP teams and external agencies (police, courts, peer retailers, banking institutions) to support case building and shrink reduction.  Monitor payment card industry trends; align strategies with LP business model to prevent losses.  Close cases efficiently and communicate outcomes to LP partners in the field.  Provide guidance and share expertise with team members; focus on self-development and seek learning opportunities.

Post-secondary education in a related field or equivalent experience, with 2–3 years in corporate fraud investigation, multi-store loss prevention, or similar roles focused on external fraud and organized retail theft.  Proven success in Organized Retail Crime investigations, solid understanding of the Canadian Criminal Code, and experience with exception reporting systems and current CCTV technologies; interviewing/interrogation training preferred.  Must hold a Provincial Security License, possess a valid driver’s license with access to a vehicle; bilingualism (French/English) for Eastern Region is an asset.