Senior Clinical Specialist, Enabling Technologies - Northwest Indiana

We anticipate the application window for this opening will close on - 18 Sep 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life As one of three comprehensive portfolios at Medtronic, Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Guided by our Mission—to alleviate pain, restore health, and extend life—we develop technologies and therapies that help people regain function, reduce pain, and return to the activities that matter most.                     Our Cranial & Spinal Technologies (CST ) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide.  Check us out on LinkedIn: Medtronic CST At Medtronic, the Senior Clinical Specialist, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.  Must perform all duties within the Quality System and BCS requirements. This is a field-based role. Due to the nature of these accounts, this person must live near Gary IN, Hammond IN, or Valparaiso IN.

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers   Represents Medtronic during technology-enabled procedures to provide technical assistance.   Maintain system hardware and software to maximize system performance.   Installs software and hardware upgrades.    Performs system preventative maintenance.    Provides telephone clinical support to customers.    Uses UNIX/LINUX commands to modify operating files.    Fulfills Software and Service Contract obligations.    Acts as the primary Medtronic customer liaison for repair and technical support issues.    Provides timely information to the district team regarding customer concerns, issues and market opportunities.    Provide service to customers per their individual needs.    Maintains familiarity with status of calls and issues at customer sites.    Reports necessary complaints and partners with CSM/NRC to ensure full resolution    Files weekly site visit and customer contact reports for service improvement purposes    Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on   technical matters relating to our technology-enabled procedures.    Provides a clinical resource for surgeons, clinicians and others being trained.    Updates customers on tips, shortcuts and suggestions, as appropriate.    Participates in in-house sponsored customer training at designated sites for both internal and external partners    Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).    Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures. Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for