SAP I&CX Sales and Service Cloud iXp Intern - Technical Support

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.  What You’ll Build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact. Position title: SAP I&CX Sales and Service Cloud iXp Intern – Technical Support Location: São Leopoldo, RS (hybrid position, you'll be required to comply with SAP's hybrid policy of 3 days a week in the office) ** Please, upload your CV in English   We are looking for an intern to join the SAP &ICX Sales and Service Cloud team to support our customers globally on the Platform topics. In our team, you will have the opportunity to learn a vast range of technical topics as well as business processes. Are you up for the challenge?

You will help delight SAP customers by analyzing and resolving known errors. You will do it by means of Knowledge Base Articles (KBAs), solved customer cases, documentation, or verifying customized entries. You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums. You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings. When needed, you will report errors to development teams. Support our customers via real time channels (Chat, Phone, etc.).

What You’ll bring: A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

You must be an undergraduate student in IT/Computer Science, Engineering, or related areas (from the 2nd semester or to be graduated in approximately 24 months). English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, cases, and phone. Ability in troubleshooting issues in SaaS, root cause analysis. No previous experience required. You will have a mentor to assist you.

Database experience (MySQL, Oracle, Hana DB). Understanding of Business Processes (Lead to Cash, etc). Knowledge of CRM processes. Knowledge of Dynatrace, Elasticsearch and BigQuery

Where You Belong: Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology. 1.     Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support. 2.     Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better.  You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and