Cloud Native Customer Engineer

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Everpure is scaling its Cloud Native / Portworx (PX) service business across APJ, and we are looking for an experienced Cloud Native Customer Engineer to support delivery and ongoing operations for our growing base of Portworx customers in Australia and New Zealand.

Based in Sydney, you will be the primary hands-on technical resource embedded with customers and delivery teams for Portworx Enterprise, PX-Backup, PX-DR, and modern virtualization (KubeVirt) engagements — supporting everything from design workshops and deployment through day-2 operations and break/fix support. You will work closely with Delivery Architects, Solution Architects, Project Managers, and Everpure's Certified Delivery Partner (CDP) ecosystem to ensure customers get maximum value from their Portworx investment.

This is a proactive, customer-facing, problem-solving role for someone who is comfortable working directly in customer production Kubernetes environments, mastering containerization and DevOps practices, and troubleshooting complex, mission-critical infrastructure under pressure.

Cloud Native / Portworx is one of Everpure's fastest-growing service lines in APJ, underpinning our broader Enterprise Data Cloud and Cloud & App Modernization strategy. This role offers the opportunity to work hands-on with cutting-edge Kubernetes and cloud-native storage technology for enterprise customers across ANZ, alongside a regional bench of Delivery Architects, Solution Architects, and a growing network of Certified Delivery Partners.

Design and Architecture Support

• Partner with Portworx Delivery/Solution Architects to support design and architecture workshops, gathering customer technical requirements and documenting the as-is technical environment

• Identify key customer integration points with Kubernetes, storage, and backup solutions

• Assist in documenting design decisions, including storage/backup workflows, high availability and disaster recovery configurations, scalability plans, and networking/security considerations

• Understand prospects' and customers' technical needs related to their Cloud Native Kubernetes deployments and translate them into actionable implementation plans

Deployment and Operations

• Design, install, configure, and maintain Kubernetes clusters and Portworx-based solutions using best practices, Kubernetes manifests, and Helm charts

• Deploy and operate Portworx solutions (Enterprise, PX-Backup, PX-DR) across customer Kubernetes environments (OpenShift, Rancher, VKS, or other orchestrators), on-prem and in the cloud

• Ensure Portworx is correctly configured against underlying storage platforms (FlashArray, FlashBlade, or other equivalent storage layers) and optimized for performance, scale, and reliability

• Lead API/microservices solution deployment and day-2 operations, including monitoring via Prometheus/Grafana/other Observability and alerting best practices

• Support CI/CD pipelines and Infrastructure-as-Code workflows (Jenkins, GitOps, Terraform, Ansible, Chef, Puppet) relevant to Portworx delivery

Customer Support and Enablement

• Act as the initial point of contact for Portworx support case (break/fix) inquiries and Request for Enhancement (RFE) requests within the