Senior IT Change Coordinator – Application Delivery

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

We are seeking a dedicated Senior IT Change Coordinator – Application Delivery. The Senior IT Change Coordinator for Application Delivery provides technical change governance for complex software releases across the enterprise. Working with application engineering, product, quality assurance, DevOps, infrastructure, and business teams, this role assesses deployment risk, coordinates dependencies, validates release readiness, and supports reliable production outcomes. The role combines advanced Change and Release Management expertise with practical knowledge of software delivery, testing, and application deployment practices. Collaborates and manages IT change processes across all functions within IT and with business stakeholders. Measures and monitors progress to ensure IT changes are implemented on time with minimal impact or disruption to IT production systems. Ensures that all IT changes are recorded, assessed, approved, prioritized, and deployed in a manner that meets business requirements and protects the stability and reliability of production IT systems. Contributes to improvements to the Change and Release processes and technology improvement opportunities and may lead the execution of these initiatives as needed. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position.

Facilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards. Drives direction of appropriate rigor level based on the technical complexity and potential impact of change. Identifies quality issues within the department contributing to IT service delivery issues and ensure their resolution/success. Partners with internal and external SMEs to improve, synchronize, automate, and integrate process controls to include integration with other ITIL disciplines. Understands application of process controls and their interaction, and anticipates , mitigates against them and/or ensures resolution. Assists in internal and external reviews on the effectiveness of the configuration management operations at USAA. Serves as escalation point for junior team members on moderately complex issues. Recognizes and escalates issues for proactive communication to stakeholders and provide guidance toward resolution. Provides consultation around IT change and release management tools, process and artifacts. Influences how the IT Change and Release organization and roles interrelate with the respective customers and other ITIL disciplines. May lead medium to large scale implementations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.       What You Have:   Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of IT change management, release management, application delivery, software engineering coordination, or technical project management experience. Advanced knowledge of ITIL and Change Enablement practices. Demonstrated experience with waterfall and Agile delivery, SDLC, application testing, CI/CD, deployment