Consultant, Customer Experience & Business Process Improvement (CX&BPI)

Consultant, Customer Experience & Business Process Improvement (CX&BPI) This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. Do you want to make an impact through large-scale digital and business transformation? Are you curious and collaborative, with the ability to influence key decision-makers? Would you like to join a dynamic and diverse team in an organization that provides continuous learning, flexible working, career growth and award-winning benefits? What you’ll do As a senior CX&BPI Consultant, you will be solving HPE Operations’ toughest problems, driving strategic transformation, improvement and experience programs, and delivering strategic innovation for the organization. This can include performing diagnostics to understand problems, applying problem solving methodologies, creating business cases for solutions, defining and establishing program structure and governance frameworks, establishing KPI measurement, benchmarking, executive steering committee or QBRs, stakeholder management, financial management, change management etc.    At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.  We’re solving the world’s most complex challenges, and our people are at the forefront of progress.  The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.   We offer: A competitive salary and award-winning benefits A diverse, inclusive, and supportive culture and team Growth through professional development, on-the job learning and stretch assignments A network of talented and motivated colleagues Work-life balance and support for career development What you need to bring Facilitate the definition of business/operations strategy for a focused program or diagnostic, by engaging and influencing senior leaders  Lead cross-functional transformation projects defining opportunities, building solutions, implementing solutions across different teams  Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, develops action plans, leads program