Regional Operations Director

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat. Location: 400 George Street, Sydney CBD (on-site 5 days per week) - Brand new office.

18 weeks paid parental leave for Primary Carer after 6 months of service Private Health Insurance Discounts Gym & Wellbeing Discounts Employee assistance program Health & Beauty Discounts Novated Lease for EV Cars ‘You Days’ – 2 extra leave days! Ongoing training & development Enjoy complimentary coffee just up the road at the JLL Head office. What this job involves: As the Regional Operations Director for the Telstra Account, you will provide strategic leadership and operational governance across Telstra Global Property commercial portfolio and Retail portfolio. You will be accountable for ensuring all contracted Workplace Services are delivered in accordance with the Master Services Agreement, Scope of Work, Service Levels, Key Performance Indicators (KPIs), and governance requirements. The role is responsible for leading the delivery of workplace experience, facilities management, asset management, financial management, procurement, helpdesk operations, compliance, risk management, reporting, and vendor management services across a nationally and regionally dispersed portfolio Main Duties: Lead facilities management services across Telstra's diverse property portfolio including corporate offices, regional hubs, depots, warehouses, storage facilities, and retail stores, ensuring consistent service delivery aligned with hybrid workplace strategies and employee experience objectives. Maintain retail locations to agreed operational, presentation, security, compliance, and customer experience standards, ensuring facilities support Telstra's retail operating model and uphold brand expectations across all customer-facing environments. Oversee end-to-end delivery of facilities management, building services, asset management, maintenance programs, lifecycle planning, facility condition assessments, and operational compliance programs across all property types. Hold executive accountability for Help Desk performance including service request management, customer communications, escalation management, and SLA achievement, while ensuring reactive, preventative, and statutory maintenance services meet required response and resolution timeframes. Lead asset lifecycle planning, capital forecasting, condition audits, asset register governance, and long-term asset optimization strategies, coupled with annual planning processes covering operational plans, procurement strategies, lifecycle plans, maintenance plans, and budget development. Maintain executive oversight of all HSSE obligations including emergency management, business continuity planning, essential safety measures, asbestos management, contractor management, and statutory compliance requirements across all facilities. Ensure all reporting, management information