Rooms Division Manager

Director of Rooms Operations JOB SUMMARY Functions as the strategic business leader of the property's Rooms Division and serves as the hotel's Quality Leader, Health & Safety Champion, and operational compliance champion. Responsible for planning, developing, implementing and evaluating the quality, effectiveness and compliance of all rooms-related operations, including Front Office, Housekeeping, Guest Services and related departments. The position works with departmental leaders to develop and implement operational strategies aligned with the brand's service standards, business objectives and quality expectations. Ensures rooms operations consistently meet brand standards, guest expectations, safety requirements and compliance obligations while driving employee engagement, operational excellence, revenue growth and profitability. The role provides leadership in hotel quality assurance, audit readiness, brand compliance, health and safety, security oversight, risk management and continuous improvement initiatives to protect the interests of guests, associates, owners and the company.

CANDIDATE PROFILE Education and Experience Required

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, Hospitality Management or related field and a minimum of 6 years' experience in Rooms Operations, Guest Services, Front Office, Housekeeping, Hotel Operations or related professional area;

OR

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, Hospitality Management or related field and a minimum of 4 years' experience in Rooms Operations, Guest Services, Front Office, Housekeeping, Hotel Operations or related professional area.

Preferred

Experience leading Quality Assurance and Brand Standards initiatives. Experience managing Health & Safety and Security compliance programs. Experience conducting operational audits and compliance reviews. Multi-department leadership experience within a hotel environment. Knowledge of applicable health, safety, fire and security regulations.

CORE LEADERSHIP COMPETENCIES

Strategic Leadership Operational Excellence Quality Management Brand Standards Compliance Risk Management Health & Safety Leadership Security Awareness Financial Acumen Accountability and Ownership Talent Development Problem Solving and Decision Making Guest Experience Leadership Change Management Communication and Influencing Skills

CORE WORK ACTIVITIES Leading Rooms Operations

Champions the brand's service vision and operational excellence standards throughout the hotel. Provides strategic leadership to Front Office, Housekeeping, Guest Services and related operational departments. Communicates clear expectations, goals and performance standards to departmental leaders. Drives execution of operational priorities and departmental business plans. Ensures effective collaboration between operational departments to deliver seamless guest experiences. Makes and executes operational decisions required to achieve business objectives. Monitors room inventory, occupancy performance, rate strategy and promotional initiatives. Ensures effective operational controls are in place to maintain service excellence and accountability.

Leading Hotel Quality, Compliance and Brand Standards

Acts as the hotel's designated Quality Leader. Champions a culture of quality, compliance and continuous improvement throughout the property. Leads the planning, completion, review and submission of all required Brand Standard Audits, Quality Audits, Compliance Audits and operational assessments. Ensures all audits, reports, certifications and compliance submissions are completed accurately and within required deadlines. Maintains ongoing audit readiness across all departments. Conducts routine quality assurance inspections and operational reviews. Monitors compliance with Marriott brand standards, SOPs,