Sr. Manager, Operations Excellence, Firehouse Subs, Canada

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.    Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Senior Manager of Operations Standards plays a critical role in supporting franchise partners and ensuring that Firehouse Subs has clearly defined and executable standards and processes. This role focuses on driving operational excellence, developing training programs, and implementing brand standards that align with business objectives. The position collaborates closely with cross-functional teams to improve guest satisfaction, enhance franchisee profitability, and uphold brand consistency across restaurants. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week at our Toronto, Canada office. What You’ll Own: Product Development & Implementation Support Lead the planning, testing, and evaluation of new products, defining operating standards and procedures. Develop recommendations based on product feasibility, ensuring alignment with brand objectives. Create tools and metrics to support the flawless execution of brand initiatives, tracking key performance indicators to evaluate operational success. Standards & Procedures Management Identify, test, and implement process or system enhancements that streamline operations, boost efficiency, and support profitability. Oversee core business categories, such as Breakfast, Beverages, and Lunch, and ensure compliance with established brand standards. Manage the brand operations manual, ensuring alignment across all platforms and standardized materials. Execution of Brand Initiatives Collaborate with Field Operations and other departments to ensure timely and effective implementation of brand initiatives. Develop risk mitigation plans and execute them to prevent bottlenecks and disruptions during national launches and promotional events. Lead the communication of ad hoc changes, ensuring clarity and consistency across all levels of the organization. Lead project management for brand initiatives, including technology and new equipment rollouts, coordinating stakeholders and supporting effective implementation across restaurants. Cross-Functional Collaboration & Stakeholder Engagement Work closely with external stakeholders, including franchisees and vendors, and internal partners in Operations, Marketing, and Training to facilitate seamless execution. Manage new franchisee onboarding in partnership with Training and training restaurants, helping franchisees prepare to operate in alignment with brand standards. Work closely with the Marketing team to coordinate and execute calendar initiatives across restaurants. Influence key stakeholders by presenting clear, data-driven insights and recommendations, driving alignment on operational goals. Serve as a primary point of contact for escalations related to brand standards compliance, working to