Technical Specialist - Change Management

About the Opportunity Job Type: Permanent Application Deadline: 24 September 2026 Job Description                                                                                                  Title                 Change Specialist Department       Enterprise Service Management Location          Bengaluru/Gurgaon Reports To       SENIOR MANAGER - CHANGE MANAGEMENT Level                4 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Service Operations team, part of the Enterprise Service Management function and feel like you’re part of something bigger. About your team The Change Management function owns the centralized Change Management process for Technology and ensures a standardized implementation across all systems for efficient and prompt Change request handling to minimize risks to the Production environment. The team also administers change control over non-production environments. The team works in close coordination with other Technology and Business teams  globally. About your role The Change Management Specialist within the Technology Change Management team plays a key role in ensuring that technology-driven changes are successfully adopted across the organisation. Working closely with project teams, technology leaders, service management, and business stakeholders, the role focuses on supporting both the day to day activities around Change Management as well as developing and executing change management strategies, and driving user adoption of new technologies, processes, and ways of working. The specialist is responsible for stakeholder engagement, change impact assessments, communications planning, training coordination, and measuring adoption outcomes to ensure changes deliver their intended business benefits while minimising disruption to operations. The successful candidate will bring strong experience in Technology change management and a proven track record of supporting complex technology transformations. They will act as a trusted advisor to project and delivery teams, helping to identify adoption risks, build stakeholder readiness, and foster a positive change culture. Strong ServiceNow knowledge and hands-on experience are essential, particularly in supporting Technology Change Management processes, reporting, workflow optimisation, and governance activities. The ideal candidate will be comfortable leveraging ServiceNow data and capabilities to improve visibility, compliance, and operational effectiveness, while working collaboratively across technology and business teams. Excellent communication, influencing, stakeholder management, and analytical skills are critical, along with a passion for helping people and organisations successfully navigate change. Key responsibilities include: Independently managing complex and high-risk changes throughout their lifecycle. Chairing and facilitating CAB meetings, ensuring appropriate risk assessment, impact evaluation, approval routing, and stakeholder engagement. Driving continuous improvement initiatives, including workflow optimization, automation opportunities, AI adoption, and Change Management transformation activities. Monitoring KPIs, operational metrics, compliance controls, and service trends, proactively identifying risks and recommending corrective actions. Engaging with various other practices within Service Management such as Incident and Problem Management, SACM, Service Reporting, Service Control.

You have extensive experience in IT Change Management and a strong understanding of ITIL practices, governance frameworks. You are comfortable operating independently, making sound risk-based decisions, and managing competing priorities