Complex Claims Examiner

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.   About this Role To handle Casualty GL and Auto Liability claims of intermediate complexity from coverage enquiry through legal liability analysis and quantum assessment, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements. Key Relationships: Direct reporting line to Complex Claims Team Manager How you will create an impact: 1. Functional Responsibilities: Managing key claims handling enquiry; coverage determination, legal liability analysis and quantum assessment, where appropriate within authority limits and providing a consistently strong standard of customer service Ensuring effective vendor and litigation management on Complex claims within a personal allocation Broadening internal / external stakeholder communication where required Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes Contributing to maintenance of best practice procedures for Casualty GL intermediate to high value Complex claims, consistent with global best practice Demonstrating a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Casualty GL 2. Accountabilities : Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense for claims of medium to high complexity Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management) Effective communication of key medium to high Complexity claims and Casualty GL portfolio messages to internal stakeholders and external stakeholders Financial control through consistent reserve and other financial transaction discipline Accurate and consistent policy interpretation against claims of intermediate to high complexity What you’ll need to succeed: Demonstrate strong communication skills, both written & verbal Time management – ability to manage & prioritize workload and diary management Ability to contribute effectively within a team environment Ability to work with claims stakeholders to effectively direct claims strategy Participate in client review and Profit Centre meetings Good specialist knowledge in Casualty GL and Auto Liability technical claims Policy language skills enabling accurate and consistent policy wording interpretation A strong  knowledge of legal / regulatory and litigation / procedural  requirements for their line of business Some experience in negotiation, mediation, arbitration and ADR skills. Strong experience in negotiating on intermediate to high complex claims and knowledge and experience in mediation, arbitration and Alternative Dispute Resolution Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together