Technical Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This position provides technical and contractual quality assurance for an investment banking client's corporate offices and Colocation Data Center (COLO DC) in Hong Kong. The role encompasses oversight of all technical operations, ensuring compliance with country, regional, and global technical standards. Responsibilities include leading improvement initiatives, managing on-site technicians, operations staff, and vendor partners, while serving as the technical subject matter expert for complex challenges. The role also supports the regional engineering team in managing the Hong Kong Colocation Data Center, focusing on master services agreement compliance and ongoing technical compliance monitoring.   What this job involves: Transforming to the Workplace Team of the future Resolve technical issues promptly to enhance occupant experience and maintain service continuity Escalate complex technical challenges through appropriate channels when required Deliver exceptional service standards through meticulous attention to detail Identify and implement opportunities to improve technical service delivery across the workplace Serve as a trusted partner in delivering all GRE requirements aligned with client operations and engineering codes Drive continuous improvement initiatives and foster a culture of operational excellence Proactively manage technicians and engineers to ensure optimal team performance Implement and manage change control processes effectively Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Client/Stakeholder Management Meet and exceed all client contract requirements and Key Performance Indicators Deliver exceptional service quality as demonstrated through positive client feedback Communicate effectively with clients and vendors to create outstanding customer experiences Collaborate with all stakeholders to ensure timely delivery of services Support the Technical Services Lead in managing client relationships Leadership / Staff Management/ Team Participation Provide coaching and mentoring to engineers and team members Guide staff in developing personal development plans and conduct regular performance reviews Encourage knowledge sharing of best practices and innovative ideas within the Workplace Experience Team Operations & Contract Management Manage, review, and execute all engineering and technical service contracts, including quality assurance and inspections Develop and implement building procedures (MOP/SOP/EOP) and performance measures to ensure work accuracy and system reliability Implement innovative programs to reduce utility costs, increase productivity, and generate cost savings Establish and maintain best-in-class maintenance standards and practices across building operations Oversee preventive maintenance programs to minimize risk of critical equipment failures Contribute to monthly management reports and conduct data analysis as needed Assist in preparing strategic plans, budgets, and client reports, including financial reconciliation for service contracts Coordinate, manage, and oversee vendors delivering workplace-related services Ensure service deliverables meet established SLAs and KPIs Safety, Compliance & Risk Management Implement and manage risk and safety work practices to prevent service interruptions