Global Enablement & Performance Lead

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Title : Global Enablement & Performance Lead Position Level: M3 Workday Job Profile : TBC Reports into : Global Director – Digital & Transformation Job Description: We are seeking a results-oriented leader to own and execute our Digital Enablement Hub strategy, which is designed to create digitally powered, globally consistent ways of working.  This senior role is responsible for architecting and managing the account’s operational & governance backbone, including program governance, performance analysis, process standardization and global communications.   The ideal candidate will be a hands-on leader responsible for designing and managing our core account governance framework, transitioning the central platform team to modern digital ways of working, embedding standardized processes, and owning our global communications strategy. You are a strategic thinker who excels at implementation, with a passion for using technology and process to simplify complexity and enhance performance. As the Global Enablement and Performance Lead, you will manage a team of Performance Analysts and be accountable for transforming our operational model. You will replace manual administrative tasks with digital and AI-enabled automation, embed consistent global processes, and ensure that our teams are empowered by data and clear communication.

Account Governance & Performance Management Design, implement, and own a single, centralized system for global account governance. Manage the framework for tracking strategic account plans, key milestones, risks, issues, and opportunities (RAID logs) to ensure full visibility for leadership. Establish a clear reporting cadence on account health, performance against milestones, and risk mitigation, leveraging outputs from the performance team. Serve as the central point of contact for all governance-related processes and inquiries. Digital Transformation & Ways of Working Lead the initiative to create a modern, digital-first operational model that reduces administrative burden. Architect and implement digital solutions to automate the tracking of actions, decisions, and outcomes from meetings, eliminating the need for manual minute-taking. Evaluate, select, and champion digital collaboration tools (e.g., project management platforms, communication hubs) that drive efficiency and connectivity. Train and support team members in adopting new digital behaviors and tools to foster a culture of continuous improvement. Process Standardization & Excellence Develop, maintain, and govern a comprehensive library of global playbooks, Standard Operating Procedures (SOPs), and best-practice templates. Drive the consistent adoption of these standardized processes and workflows across all regions to ensure quality and predictability in our service delivery. Work with regional leads to embed approved workflows directly into core technology platforms, making consistency the path of least resistance. Global Communications Develop and execute the global account's internal communications strategy, ensuring all messaging is clear, timely, and aligned with our objectives. Own and manage a centralized communications calendar and platform for all major announcements, newsletters, and updates. Craft and distribute targeted, impactful digital communications that keep the global team informed, engaged, and connected. Act as the guardian