Associate Patient Care Coordinator

Optum NY/NJ, is seeking a Associate Patient Care Coordinator to join our team in Hopewell Junction, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Optum Hopewell Junction has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: The hours are Monday through Friday, a 40-hour work week from of 8:00 am to 5:00 pm. Location: 10 Cranberry Drive, Hopewell Junction, NY 12533 Primary Responsibilities: Obtain accurate and updated patient information, such as name, address, insurance information Assists patients with signing in and completing registration Enters and scans patient's demographic and insurance information into Epic Verifies insurance eligibility and benefit information; informs patients of insurance benefits Collects co-payments and patient balances according to OPTUM payment guidelines Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments Confirms and schedule appointments Knowledge of medical terminology Check- in and Check-out patients Obtain patient signatures for required documents File and maintain medical records Answering incoming and outgoing telephone calls promptly and courteously Perform referral documentation promptly Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports Adhere to the standards identified via Sparq regarding Optum Employee Policies Work cohesively with fellow employees to achieve specific team goals Comfortable working in high pace environment Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care Assure the continuity of care through scheduling and tracking systems Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations Comply with administrative policies to ensure quality of care Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements Room patients Cross-train and help in other locations if needed Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management